Terms of Service

1. Agreement to Terms

Welcome to Echelon AI ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at echelonai.au (the "Service") and any related services provided by Echelon AI.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

We reserve the right to update and change these Terms at any time without notice. Your continued use of the Service constitutes acceptance of those changes.

2. Description of Service

Echelon AI provides AI automation services, including but not limited to:

• Custom AI agent development and deployment
• Business process automation solutions
• AI-powered customer service systems
• Sales and marketing automation tools
• Consultation and strategy services
• Technical integration and support services

Our services are designed to help businesses automate repetitive tasks and improve operational efficiency through artificial intelligence solutions.

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our Service, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for safeguarding the password and all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

3.3 Account Termination

We reserve the right to terminate or suspend your account at any time, with or without cause, and with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service only for lawful purposes and in accordance with these Terms. You agree to use the Service in a manner consistent with any applicable laws or regulations.

4.2 Prohibited Uses

You agree not to use the Service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of the Service

5. Service Availability and Modifications

5.1 Service Availability

We strive to provide continuous access to our Service, but we do not guarantee that the Service will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Service, resulting in interruptions, delays, or errors.

5.2 Service Modifications

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

6. Payment Terms and Billing

6.1 Service Fees

Certain aspects of our Service may be provided for a fee or other charge. If you elect to use paid aspects of the Service, you agree to the pricing and payment terms as we may establish from time to time.

6.2 Payment Processing

We may use third-party payment processors to facilitate payments. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method.

6.3 Refunds

Refund policies will be clearly communicated at the time of purchase. Custom development work and consultation services are generally non-refundable once work has commenced.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Echelon AI and its licensors. The Service is protected by copyright, trademark, and other laws.

7.2 User Content

You retain ownership of any intellectual property rights that you hold in content that you submit to us ("User Content"). However, by submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute such content in connection with providing the Service.

7.3 Custom Development

For custom AI solutions developed specifically for your business, ownership and licensing terms will be clearly defined in separate service agreements.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.

For AI automation services, we may need access to certain business data and systems. Data handling, security measures, and confidentiality terms will be outlined in separate service agreements.

9. Disclaimers and Warranties

9.1 Service Disclaimer

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICE OR THE INFORMATION, CONTENT, OR MATERIALS INCLUDED THEREIN.

9.2 AI Technology Disclaimer

AI technologies are rapidly evolving, and while we strive to provide effective solutions, we cannot guarantee specific outcomes or performance metrics. Results may vary based on implementation, data quality, and business-specific factors.

9.3 Third-Party Services

Our Service may integrate with third-party services and platforms. We are not responsible for the availability, accuracy, or reliability of such third-party services.

10. Limitation of Liability

IN NO EVENT SHALL ECHELON AI, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to defend, indemnify, and hold harmless Echelon AI and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

12. Termination

We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may simply discontinue using the Service.

13. Governing Law and Jurisdiction

These Terms shall be interpreted and governed by the laws of Australia, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Australia.

14. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

15. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

17. Acknowledgment

BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.