1. Introduction
Welcome to Echelon AI Solutions ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website echelonai.au (the "Service") or engage with our AI automation services.
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number)
- Company name and business information
- Communication preferences
- Information provided during consultations or service inquiries
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
2.3 Business Information
For our AI automation services, we may collect:
- Business processes and workflow information
- Technical requirements and system specifications
- Performance metrics and analytics data
- Integration and API access information
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our AI automation services
- Responding to your inquiries and providing customer support
- Scheduling and conducting consultations
- Customising and improving our services
- Sending relevant business communications and updates
- Analysing website usage and improving user experience
- Complying with legal obligations
- Protecting against fraud and security threats
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Email communication services
- Analytics and performance monitoring
- Customer relationship management
- Payment processing (if applicable)
4.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Legal processes or government requests
- Protection of our rights and property
- Investigation of potential violations
- Protection of user safety
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
- Secure hosting and infrastructure
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
6.1 Types of Cookies
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand website usage
- Functional Cookies: Remember your preferences
- Marketing Cookies: Used for targeted advertising (with consent)
6.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data
- Objection: Object to processing of your information
- Restriction: Request restriction of processing
- Withdrawal: Withdraw consent at any time
To exercise these rights, please contact us using the information provided below.
8. Data Retention
We retain your personal information only as long as necessary to:
- Provide our services and support
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
When information is no longer needed, we securely delete or anonymise it.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing notice through our services
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Echelon AI Solutions
Email: privacy@echelonai.au
General contact: contact@echelonai.au
Website: https://echelonai.au